Lorvean is a hotel and tour booking platform acting as an intermediary between travellers and travel service providers through third-party booking partners. You select, book and pay for your reservation on Lorvean, while the selected hotel or tour provider delivers the accommodation or travel service.
Bookings are processed automatically. Once your reservation has been successfully accepted, a booking confirmation is sent to the email address you provided. Please check the confirmation and keep your booking reference. A payment receipt alone does not confirm that a reservation has been accepted.
Before completing your booking, review the selected offer, travel dates, guest details, inclusions, payment amount and cancellation conditions. The specific hotel, tour and rate conditions shown for your reservation form part of these Booking Conditions. If anything is unclear, contact support before paying.
Lorvean is operated by Zhandarazm LLC, a limited liability company registered in the Republic of Tajikistan. Taxpayer Identification Number (TIN): 530008217. For questions or assistance with your reservation, contact support@lorvean.com.
Bookings require 100% prepayment of the amount shown as payable online at checkout. Payment methods include Visa, Mastercard and other supported cards, Google Pay, Apple Pay and cryptocurrency. The methods available for your particular booking are shown during checkout.
The final booking price and its tax and fee breakdown are shown before payment. Depending on the hotel or offer, taxes may be included in the price or payable separately. Any mandatory amount payable directly to the hotel must be identified separately before you complete your booking and is not covered by the online prepayment.
Review which services are included in your hotel stay or tour. Optional extras or services you request separately are payable in addition to the confirmed booking price. Check the payment currency and total amount before approving the transaction.
Cancellation conditions depend on the selected hotel, tour provider and rate. Your booking conditions specify whether free cancellation is available, the relevant deadline and any cancellation charge. Cancelling after that deadline or booking a non-refundable offer may result in a partial refund or no refund, subject to the applicable terms and mandatory consumer rights.
Changes to dates, guest details or other booking information are subject to the provider's rules, approval and availability and are processed for an additional charge. A change may also require payment of a price difference. The applicable charges must be confirmed before you approve the change. If the requested room, dates or tour are unavailable, the change cannot be completed.
For assistance with a change or cancellation, contact support@lorvean.com and include your booking reference. A request is complete only when the change or cancellation has been confirmed. No-shows, late arrivals and early departures are handled under the conditions of your selected hotel or tour provider; support can help you check the applicable options.
Refund eligibility and the refundable amount depend on the conditions of your selected hotel, tour and rate, the time of cancellation and any applicable cancellation charges. Lorvean support can help you submit and follow up on a refund request. These conditions do not limit any refund rights provided by mandatory law.
Approved refunds for card payments, including Google Pay and Apple Pay where supported, are returned through the original payment method. The time required for a refund to appear in your account depends on the hotel or provider, payment processor and your bank, and may also depend on how recently the original payment was made. Initiating a refund does not mean that the money will appear in your account immediately.
Cryptocurrency refunds are handled manually through support@lorvean.com. A percentage-based processing fee may be deducted only if its rate was clearly disclosed and accepted before the original payment. The refundable amount and any applicable deductions are confirmed before the refund is sent. No fixed processing time is promised for manual cryptocurrency refunds.
For a cryptocurrency refund, support will confirm the refund amount, cryptocurrency, wallet address and network before transfer. Please check these details carefully. For an update on any refund, contact support with your booking reference.
Before travelling, check the identification, passport, visa, entry and transit requirements that apply to your nationality, destination and itinerary with the relevant official authorities. Review the identification and check-in requirements of your selected hotel and any documents required by your tour provider.
Make sure traveller names and other booking details match the documents you will use. Keep your booking confirmation and any arrival or tour instructions available during your trip. If you notice an error, contact support@lorvean.com as soon as possible; corrections remain subject to the provider's change conditions.
You may request arrangements such as a preferred bed type, an accessible room, an early check-in or a late check-out. Special requests are subject to the hotel or tour provider's availability and approval and are confirmed only when the provider has explicitly accepted them.
Some arrangements may involve an additional charge. If a request is essential to your trip, contact support@lorvean.com before booking so that the available options and any charges can be checked with the provider. A request submitted during booking does not itself guarantee that the arrangement will be available.
